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Diensten - GSA Schedule List
Diensten Category Descriptions
1. The Desktop Publishing Specialist
is responsible for assisting in business services forms and graphics
management and development in the enterprise's computing environment
including the development of specialized forms and graphics relating
to the business services area. Requires 5 or more years of experience
and a Bachelor of Arts degree in graphic design or experience in
a related field.
• |
Uses both electronic and manual
form tools to develop forms and graphics, including both paper
and screen form graphic design. |
• |
Develops forms and graphics for daily operational
support. |
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Supports applications activities that require
specialized forms and/or graphics design. |
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Recognizes and identifies potential areas
where existing forms and graphics policies and procedures
require change, or where new ones need to be developed, especially
regarding future business expansion. |
2. The Hardware Installations Technician
performs and coordinates the installation of remote computer equipment,
enterprise computing equipment, and telecommunications systems including
both voice and data systems. Requires 1 to 5 years of experience
in a related area, or trade school/military certification.
• |
The Hardware Installation Technician
coordinates and assists with the installation of new or upgraded
network systems for the entire enterprise. |
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Provides vendor interface for the delivery
of equipment and coordination with the construction department
for physical facilities, electrical and installation requirements.
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Coordinates the training schedule of personnel
and assists with training on equipment. |
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Coordinates installations with help desk
support personnel. |
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Coordinates the de-installation
of equipment in existing remote sites per requests from operations.
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Identifies cause and corrective actions
for equipment problems at the enterprise. |
3. The Senior Network Engineer
assists with configuring and maintaining the enterprise's LAN environment.
This includes implementation, configuration, coordination, control,
maintenance, troubleshooting, security, usage monitoring, and the
development of specialized procedures relating to the use of the
LAN environment within the enterprise. The Senior Network Engineer
is responsible for the evaluation, selection and training of new
products or services, comprehensive systems analysis and progressive
support methodologies for all LAN applications. The Senior Network
Engineer provides direction and assistance to the subordinate network
engineer staff. Requires a minimum of a four-year college degree
and 6 years experience (or at least 11 years relevant experience
without a four year college degree).
• |
The Senior Network Engineer
assists in system generation and tuning, system configuration,
upgrades, system performance, system disaster recovery, tuning
and usage reporting. |
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Develops tools and procedures for daily
operational support of LAN users. |
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Supports development activities that require
specialized system programming relating to the LAN environment.
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Performs LAN management services including
creation/modification of user profiles and account management.
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Administers and monitors the procedures
used to create, modify and manage client accounts. |
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Maintains the LAN systems filing cabinets
and associated system utilities to optimize operating efficiency.
Analyzes training needs of office automation clients, develops
classroom curriculum and provides quality individual and group
training programs designed to ensure maximum utilization of
equipment. |
4. The Network Engineer assists
with configuring and maintaining the enterprise's LAN environment.
This includes implementation, configuration, coordination, control,
maintenance, troubleshooting, security, usage monitoring, and the
development of specialized procedures relating to the use of the
LAN environment within the enterprise. The engineer is responsible
for the evaluation, selection and training of new products or services,
comprehensive systems analysis and progressive support methodologies
for all LAN applications. Requires a minimum of a four year college
degree and 3-5 years of experience (or at least 7 years relevant
experience without a four year college degree).
• |
The Network Engineer assists
in system generation and tuning, system configuration, upgrades,
system performance, system disaster recovery, tuning and usage
reporting. |
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Develops tools and procedures for daily
operational support of LAN users. |
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Supports development activities that require
specialized system programming relating to the LAN environment.
|
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Performs LAN management services including
creation/modification of user profiles and account management.
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Administers and monitors the procedures
used to create, modify and manage client accounts. |
5. The Network Technician
is responsible for the day-to-day operation of the enterprise data
communications networks including installation and repair of terminals,
modems, terminal servers, multiplexers, and leased line equipment.
Requires a minimum of a four year college degree and 3-5 years of
experience (or at least 7 years relevant experience without a four
year college degree).
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Installs terminals, modems and
other equipment to support enterprise future business growth
and the movement and/or expansion of enterprise units. |
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Responds to problems called in and repair
the malfunctioning equipment quickly. |
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Provides support for operations, especially
with network monitoring and diagnostic tools. |
6. The Senior Network Specialist
is responsible for all aspects of network communications at the
enterprise including terminals, local area networks, Communications
with remote enterprise installations, problem solving, vendor interfacing
modem communications, technical training, and network security.
The Senior Network Specialist must be familiar with LAN topology
and software including, MSAU, servers, LAN bridges and gateways,
and access products for the Internet. Requires a minimum of a four
year college degree and 5 years of experience (or at least 9 years
relevant experience without a four year college degree).
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The Senior Network Specialist
assists in designing and managing the enterprise network including
wide area and local area networks and Internet access. |
• |
Provides input to management for network
design, procurement of network equipment and supplies. |
| • |
Monitors and tunes the enterprise's network
for optimal performance. |
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Acts as the primary interface with equipment
vendors for resolving problems. |
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Establishes a growth plan
for the network to ensure the best quality service in a state-of-the-art
environment. |
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Provides planning and technical support
for enterprise installations. |
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Provides network support for operations
and the mainframe side of technical support. |
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Provides web site programming and development
and corresponding user support. |
7. The Senior Programmer/Analyst
develops procedures for the solution of well-defined, routine business
problems. The Senior Programmer/Analyst converts these procedures
into applications and programs required for computer solutions.
The Senior Programmer/Analyst provides direction and assistance
to the subordinate programmer/analyst staff. Requires a minimum
of a four year college degree and 5 years of experience (or at least
9 years relevant experience without a four year college degree).
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The Senior Programmer/Analyst
maintains and modifies existing applications programs.
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Writes new programs of moderate complexity
and scope, working with basic applications systems designs
and specifications and utilizing standards procedures and
techniques. |
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Assists higher-level programmers on the
development of complex programs. |
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Works on routine, well-defined analysis-type
problems related to a single activity or procedure and having
some variety and or moderate difficulty. |
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Analyzes source and content of data. |
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Works on computer programs
usually dealing with routine record-keeping types of operations.
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Prepares programs requiring a wide variety
and extensive number of internal processing actions. |
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Participates in certain aspects of user
consulting, systems and analysis, general systems design,
and vendor contracts and detail systems design. |
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Learns user functions, organization and
role in the enterprise to the extent required. |
8. The Programmer/Analyst
develops procedures for the solution of a variety of well-defined
business problems, or for segments of complex and difficult problems
or systems. The Programmer/Analyst plans the computations or processes
necessary for computer solutions. Requires a minimum of a four year
college degree and 3-5 years of experience (or at least 7 years
relevant experience without a four year college degree).
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Works independently on routine
assignments. |
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Receives instructions and guidance on more
complex assignments. |
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Independently programs segments of complex
problems. |
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Utilizes some evaluation of originality
but within accepted standards practices. |
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Performs more difficult tasks under close
supervision. |
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Performs all of the duties required of a
Programmer/Analyst as necessary to complete assignments. |
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Prepares charts, tables, and
logic diagrams needed in problem analysis. |
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Develops complete descriptions of all specifications
required. |
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Additionally, develops common operations
that can be reused. |
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Devises data verification methods and standard
systems procedures. |
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Advises appropriate personnel on the implications
of new or revised systems. |
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Participates in certain aspects of user
consulting, systems analysis, general systems design, and
vendor contracts and detail systems design. |
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Learns user functions, organization and
role in the enterprise to the extent required. |
9. The Senior Project Manager defines
computer systems requirements for the solution of difficult business
problems, and formulates procedures for the resolution as well as
developing, implements and maintains major systems. The Senior Project
Manager may be assigned to lead a major systems development project
or to manage the on-going maintenance of a group related systems.
Requires a Bachelor of Science degree in Business Administration
or related field or more than 10 years project management experience.
An MBA is desirable.
• |
The Senior Project Manager develops
and maintains productive working relationships with project
sponsors and key system users. |
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Assists users in prioritizing new development
projects, enhancement projects for existing systems, and system
maintenance requests. |
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Recommends projects to management and users
for approval. |
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Assesses alternative systems approaches
for workability and economic feasibility. |
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Supervises and guides the detailed design
and development activities for entire applications. |
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Estimates staff resource needs for analysts,
programmers, user personnel, consultants, and equipment. |
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Supervises Analysts and programmers as appropriate.
|
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Plans team member work assignments and schedules,
and guides and monitors work performance. |
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Reviews documentation and assures it is
complete, acceptable and in accordance with standards. |
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Prepares regular project status reports.
|
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Formalizes project activities and guides
a project acceptance as a production system. |
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Assists in the preparation of employee evaluations
as required. |
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Makes recommendations regarding staffing
requirements and employee discipline, but does not have the
authority to execute decision in these areas independently. |
10. The Project Manager
defines computer systems requirements for the solution of difficult
business problems, and formulates procedures for the resolution
as well as developing, implements and maintains major systems. The
Project Manager may be assigned to lead a major systems development
project or to manage the on-going maintenance of a group related
systems. Requires a Bachelor of Science degree in Business Administration
or related field and 4 years project management experience.
• |
The Project Manager develops
and maintains productive working relationships with project
sponsors and key systems users. |
| • |
Assists users in prioritizing new development
projects, enhancement projects for existing systems, and system
maintenance requests. |
• |
Recommends projects to management and users
for approval. |
| • |
Assesses alternative systems approaches
for workability and economic feasibility. |
• |
Supervises and guides the detailed design
and development activities for entire applications. |
• |
Estimates staff resource needs for analysts,
programmers, user personnel, consultants, and equipment. |
| • |
Supervises Analysts and programmers as appropriate.
|
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Plans team member work assignments and schedules,
and guides and monitors work performance. |
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Reviews documentation and assures it is
complete, acceptable and in accordance with standards. |
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Prepares regular project status reports.
|
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Formalizes project activities and guides
a project acceptance as a production system. |
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Assists in the preparation of employee evaluations
as required. |
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Makes recommendations regarding staffing
requirements and employee discipline, but does not have the
authority to execute decision in these areas independently. |
11. The Technical Writer/Editor
prepares, disseminates and provides for the orderly safeguard of
technical documents. Proficiency in writing technical documents.
Excellent communications and writing skills. The Technical Writer/Editor
provides support in the area of technical editing by reviewing the
grammar, writing styles and syntax of quality materials and technical
reports. Provides support by assisting in rewrites of quality materials
and technical reports. Requires Bachelor of Arts degree in English,
Communications, or Journalism, or related field and 5 or more years
of related experience (or at least 9 years relevant experience without
a four year college degree).
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Manages publication process.
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Coordinates with related staff including
graphic designers and printers on projects. |
12. The Senior Telecommunications
Technician is responsible for the installation, problem
diagnosis, repair and maintenance of a full range of telecommunications
equipment encompassing both analog and digital technologies. The
Senior Telecommunications Technician addresses issues of availability
and reliability for voice, data, signal and image processing connectivity
within the local and remote customer sites to support enterprise
growth and the development of new business opportunities. Requires
a minimum of a four year college degree and 5 years of experience
(or at least 9 years relevant experience without a four year college
degree).
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Diagnoses and repairs equipment
as assigned from system level to bench or component replacement.
|
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Responds to job assignments such as work
orders, engineering changes, and trouble calls as required.
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Analyzes component requirements of new and
upgraded systems. |
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Develops documentation to support current
and to test planned equipment configurations. |
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Provides on-the-job training to user or
other technical personnel. |
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Insures adherence to and documentation of
routine maintenance schedules. |
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Provides planning and technical support
for enterprise installation as required. |
13. The Documentation Specialist
is responsible for daily operation of the word processing center
to insure deadlines are met or exceeded and work produced is accurate
and meets clients’ requirements. Performs a variety of applications
in the enterprise's environment utilizing software to provide timely
and accurate production of client requirements. Requires 1 to 5
years of relevant experience.
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Types material from varied sources
such as handwritten or typed copy and codes it for machine
operation according to procedures and instructions provided
for desired final format. |
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Maintains daily priorities provided by
supervisor and adapts to priority changes when necessary to
meet the client's needs and to maintain flow of work in the
center. |
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Maintains accurate record keeping of word
processing job numbers to assure responsive information retrieval.
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Maintains accurate record keeping of word
processing time to assure accurate tracking of time. |
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Establishes and maintains a positive working
relationship with all enterprise employees in the center and
throughout the organization to optimize working relationships.
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Strives to increase keyboarding, formatting,
language skills, and a level of technical expertise to reduce
cost and fatigue in the performance of work. |
14. The Senior Oracle Developer
performs client requirement analysis and application design documentation
preparation. Requires a Bachelor of Computer Science degree or a
minimum of six years of experience in a related field with three
to five years experience in Oracle.
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The Senior Oracle Developer
provides Application architecture design, Oracle databased
logical/physical, design and development. |
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Provides Database and application turning.
Documenting and carrying out database and application test
plans. |
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Deploying application to client/server and
Web environment. Oracle database installation and administration. |
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Specialized in building web enabled database
applications with Oracle 8/8i, Oracle Forms, Oracle Reports,
Oracle Designer 2000, Oracle Enterprise Manager, Jdeveloper,
PL/SQL, Java, JSP, Servlets, Enterprise JavaBeans. |
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Knowledgeable in Oracle Database System
(Architecture, Background processes, Database logic/Physical
Design, Back-up/Recovery). Certified Oracle Application Developer.
|
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Also experience in application requirement
analysis, data modeling with ERWin; user interface development
with Visual Basic and PowerBuilder; application testing, maintenance
and support; application documentation; MS Access, Unix, Windows
NT, and MS SQL Server. |
15. The Oracle Developer
performs set/up/implementing, upgrading and maintenance of Oracle
Applications (10.7NCA, r11.03, 11i) residing on Oracle 7.3, 8 8i
databases with UNIX/NT environments. Requires a Bachelor of Computer
Science degree or a minimum of four years of experience in a related
field with one to three years experience in Oracle.
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The Oracle Developer's expertise
should include the ability to recognize and recommend tuning
and performance guidelines along with providing backup/recovery
support. |
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Have knowledge of PL/SQL, SQL*Loader, SQL*Plus,
Oracle Forms, Oracle Reports, Oracle Parallel Server, and
server cartridge technology as well as experience in Data
Modeling, Erwin, Designer, Java, Perl, and HTML. |
16. The Hardware Support Technician
is responsible for the day-to-day support of the enterprise computer
infrastructure. Requires a High School degree and a minimum of three
to five years of experience in computer technology.
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The Hardware Support Technician
is required to diagnose and repair computer equipment, to
include, recovering data from corrupt hard drives. |
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Provides technical support for the Help
Desk Personnel and processing all computer equipment requests
for employees. |
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Handling the setting up of all new network
accounts and personalizing the computer equipment, testing
of the equipment, processing hard drives requests and maintaining
equipment inventory. |
17. The IT/Telecom Asset Technician
travels to customer sites and provides a range of services based
on customer requirements. Requires a High School degree and a minimum
of six years of technical experience in telecommunications technology.
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The IT/Telecom Asset Technician's
duties include Barcode labeling of equipment, site environmental
report, site engineering survey, scaled diagram of site and
digital imagery of site. |
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Also responsible for equipment interconnecting
cable identification and labeling, telecommunications circuit
identification and labeling. |
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Responsible for all collected data to be
stored in a laptop computer for future downloading to a central
depository. |
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